The rules and regulations governing the use of Symaro's services
By accessing or using our services, you agree to be bound by these Terms of Service. Please read them carefully before proceeding.
For the purposes of these Terms of Service, the following definitions apply:
By accessing or using Symaro's Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, you must not access or use our Services.
We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website. Your continued use of the Services after any changes constitutes acceptance of the modified Terms.
Important: If you are entering into these Terms on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.
Symaro provides technology solutions including:
We reserve the right to modify, suspend, or discontinue any part of our Services at any time. We will provide reasonable notice of any material changes that may affect your use of the Services.
While we strive for maximum uptime, we do not guarantee uninterrupted access to our Services. Scheduled maintenance, updates, and unforeseen circumstances may result in temporary service interruptions.
To access certain Services, you must create an account. You agree to:
You are responsible for all activities that occur under your account. Symaro is not liable for any loss or damage arising from unauthorized use of your account.
We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent, abusive, or illegal activity.
You may use our Services only for lawful purposes and in accordance with these Terms. You agree to use the Services in compliance with all applicable laws and regulations.
You agree NOT to:
Warning: Violation of these prohibited activities may result in immediate account termination and potential legal action.
All content, features, and functionality of the Services, including but not limited to software, text, graphics, logos, and trademarks, are owned by Symaro or its licensors and are protected by intellectual property laws.
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Services for your internal business purposes, subject to these Terms.
You retain ownership of any content you submit to our Services. By submitting content, you grant us a worldwide, non-exclusive license to use, store, and process that content as necessary to provide the Services.
Any feedback, suggestions, or ideas you provide about our Services may be used by Symaro without any obligation to you.
Certain Services require payment of fees. All fees are stated in US dollars and are non-refundable unless otherwise specified. You agree to pay all applicable fees and taxes.
Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date. You may cancel your subscription at any time through your account settings.
We may change our fees upon 30 days' notice. Price changes will apply to subsequent billing periods.
| Service Tier | Billing Cycle | Payment Method |
|---|---|---|
| Starter | Monthly | Credit Card, ACH |
| Professional | Monthly / Annual | Credit Card, ACH, Wire |
| Enterprise | Annual / Multi-Year | Invoice, Wire, PO |
Symaro commits to maintaining 99.9% uptime for our core Services, measured on a monthly basis. This excludes scheduled maintenance windows and force majeure events.
If we fail to meet our uptime commitment, eligible customers may receive service credits as specified in their individual service agreements.
| Priority | Description | Response Time |
|---|---|---|
| Critical | Service completely unavailable | 1 hour |
| High | Major functionality impaired | 4 hours |
| Medium | Minor functionality impaired | 1 business day |
| Low | General inquiries | 2 business days |
Both parties agree to maintain the confidentiality of any proprietary or confidential information disclosed during the use of Services. This obligation shall survive termination of these Terms for a period of three (3) years.
Confidential information does not include information that:
We warrant that:
EXCEPT AS EXPRESSLY SET FORTH HEREIN, THE SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that the Services will be uninterrupted, error-free, or secure. You use the Services at your own risk.
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
Note: Some jurisdictions do not allow the exclusion or limitation of certain damages. In such cases, our liability will be limited to the fullest extent permitted by applicable law.
You agree to indemnify, defend, and hold harmless Symaro and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses arising from:
You may terminate your account at any time by contacting us or through your account settings. Upon termination, you will lose access to the Services and any data associated with your account.
We may terminate or suspend your access to the Services immediately, without prior notice, if:
Upon termination, all rights and licenses granted to you will cease. Sections that by their nature should survive termination will remain in effect, including intellectual property, warranties, liability, and dispute resolution provisions.
These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.
Any dispute arising from these Terms shall be resolved through binding arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules. The arbitration shall take place in San Francisco, California.
You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.
Notwithstanding the above, either party may seek injunctive relief in any court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights.
These Terms, together with our Privacy Policy and any applicable service agreements, constitute the entire agreement between you and Symaro regarding the Services.
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.
You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.
Neither party shall be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including natural disasters, war, terrorism, strikes, or government actions.
All notices under these Terms shall be in writing and sent to the addresses specified in your account or to the contact information provided below.
If you have any questions about these Terms of Service, please contact us:
Email: legal@symaro.com
Address: Symaro Inc., 123 Tech Plaza, Suite 500, San Francisco, CA 94105
Phone: +1 (555) 123-4567
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM PST