Last Updated January 1, 2025
Version 3.0
Applies To All Regions

1. Introduction

Symaro ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

By accessing our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Note: This policy applies to all Symaro products and services, including our MDM platform, cloud solutions, and consulting services.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when you:

  • Register for an account or subscribe to our services
  • Fill out contact forms or request information
  • Participate in surveys, contests, or promotions
  • Communicate with us via email, phone, or chat
  • Apply for employment opportunities

2.2 Information Collected Automatically

When you access our services, we automatically collect certain information:

Data Type Examples Purpose
Device Information Device type, OS, browser Service optimization
Usage Data Pages visited, time spent Analytics & improvement
Location Data IP address, region Security & compliance
Log Data Access times, errors Troubleshooting

2.3 Information from Third Parties

We may receive information about you from third parties, including business partners, marketing partners, and social media platforms when you interact with our content.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To provide, maintain, and improve our products and services
  • Communication: To respond to inquiries, send updates, and provide customer support
  • Personalization: To customize your experience and deliver relevant content
  • Analytics: To understand how our services are used and identify areas for improvement
  • Security: To detect, prevent, and address technical issues and security threats
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes
  • Marketing: To send promotional communications (with your consent where required)

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: With trusted third parties who assist us in operating our business
  • Business Transfers: In connection with mergers, acquisitions, or asset sales
  • Legal Requirements: When required by law or to protect our rights
  • With Your Consent: When you have given us permission to share your information

Important: All third-party service providers are contractually obligated to protect your data and use it only for the purposes we specify.

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

  • Encryption of data in transit and at rest using AES-256
  • Regular security assessments and penetration testing
  • Access controls and authentication mechanisms
  • Employee training on data protection practices
  • Incident response procedures for potential breaches

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but are committed to minimizing risks.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Retention periods vary based on:

  • The type of data collected
  • The purpose for which it was collected
  • Legal and regulatory requirements
  • Business needs and operational requirements

When data is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your personal data (subject to legal requirements)
  • Portability: Request transfer of your data to another service provider
  • Objection: Object to certain processing activities
  • Restriction: Request restriction of processing in certain circumstances
  • Withdrawal: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided below. We will respond to your request within the timeframe required by applicable law.

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us:

  • Remember your preferences and settings
  • Understand how you use our services
  • Deliver relevant advertising
  • Analyze and improve our website performance

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our services.

Cookie Type Purpose Duration
Essential Required for basic functionality Session
Analytics Understanding user behavior 2 years
Preferences Remembering your settings 1 year
Marketing Personalized advertising 90 days

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer data internationally, we implement appropriate safeguards, including:

  • Standard Contractual Clauses approved by relevant authorities
  • Binding Corporate Rules for intra-group transfers
  • Certification schemes and codes of conduct

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending an email notification (for registered users)
  • Displaying a prominent notice on our services

We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Privacy Team

Email: privacy@symaro.com

Address: Symaro Inc., 123 Tech Plaza, Suite 500, San Francisco, CA 94105

Phone: +1 (555) 123-4567

Data Protection Officer: dpo@symaro.com